Ambion Veterinary Centre

From the latest reviews available to us, owners often describe consistently positive experiences over many years, but there is also a detailed account alleging unexpected extra charges for additional testing and a dispute about consent for further tests.

Services

Based on the website summary and the latest written reviews available to us, Ambion Veterinary Centre mentions or is reviewed for

•Small-animal consultations (by appointment)
•Emergency services (described on the website as prompt emergency care for urgent needs)
•Routine check-ups
•Surgery/operations for small animals (the clinic states it has a full operating suite)
•Prescription ordering
•Nail clipping (mentioned in a review)
•Diagnostics discussed in reviews, including blood tests and urine (“water sample”) testing; a liver scan was also discussed as an option in one review
•Arthritis medication (prescribed in a review)

Pricing

Explicit prices mentioned in a recent review include

•Consultation fee: £39.00
•Blood test: £99.50
•Blood draw fee: £11.50
•Arthritis medication: £18.18
•Liver scan discussed: £150 (quoted, but the reviewer declined)
•Additional charges later disputed by the reviewer: £54.00 (described as an extra blood test plus urine sample testing)
•Medication charges on a later visit: £25.07

Reviews

Google rating: 4.8 stars from 215 reviews.

•Multiple reviewers describe long-term loyalty and repeat use over “many years,” with one calling treatment “faultless.”
•Owners mention the team being supportive to both pets and owners.
•One detailed 2-star review alleges poor cost transparency (unexpected additional charges for further testing) and a dispute about whether consent was given for an extra test, alongside a complaint about being “blacklisted” after raising the issue.

Reviews for Ambion Veterinary Centre

Note: Showing the 5 most recent Google reviews out of 215 we track in total. Recent reviews may not be representative of overall sentiment.

Lesley Gent

a month ago

Amazing, Kind, very professional, faultless treatment every time, I have used Ambion for all my pets for many years, would not go anywhere else.

David Hardy

Jason

2 months ago

jane clarkson

Took my dog to this vets for first time to get nails cut and ask about some lumps he has, vets suggested a blood test which cost £99.50 + £11.50 to draw the blood then gave medication for arthritis cost £18.18 plus the consultation fee £39.00 at the same time vets asked me to get a water sample I assumed this was in with the bill of £168 as there was no mention of further costs! I got a phone call to say blood tests for liver , kidneys cancer were all negative they were waiting for water sample to test it, NO MENTION OF MY PAYING FURTHER COSTS a scan of the liver was mentioned at a cost of £150 but as the blood tests were negative I decided against this. Imagine my shock when going to collect more medication from the vets practice that I had an outstanding bill of £54.00 for an extra blood test & the water sample test plus the medication charges of £25.07 which I paid. apparently they said i agreed on the phone after being told all tests had come back clear to a further test for pancreatitis which is totally untrue using the same blood they had already drawn. If they had told me there was a charge for testing a water sample I would not of bothered with it as all tests thus far were negative, so they have apparently blacklisted me now so it looks like I will have to take this matter further good job I have all of the calls etc recorded BE VERY WARY OF THESE HIDDEN CHARGES THEY TRY TO CON YOU INTO PAYING!! EXAMPLE THEY NEVER EXPLAINED TO ME WHAT BLOOD TESTS THEY WERE DOING IN THE BACK ROOM AS THEY DO NOT USE A LAB THEY ONLY TOOK ONE VIAL OF BLOOD SO WHY THE EXTRA COST ??

Sue Norton

3 months ago

The practice is amazing the team are supportive to both the animal and their parents. I would highly recommend this veterinary practice.