S J Hales Veterinary Group

S J Hales Veterinary Group describes a team of veterinary surgeons, nurses and trained support staff, and says it has “a full range of modern equipment and facilities.” The website also sets out how urgent, out-of-hours care is handled: callers are directed via a recorded message to the duty veterinary surgeon, with a nurse on call at all times.

From the latest reviews available, owners mention support with acute and end-of-life situations, including an “acutely unwell dog” and an elderly cat treated for a mouth abscess. One detailed account describes the vet taking time to answer repeated questions to ensure understanding, then providing antibiotics, pain relief and fluids, with the owner feeling their cat’s final hours were kept comfortable.

Services

•Out-of-hours urgent care process: instructions provided via recorded message to reach the duty veterinary surgeon; a nurse is on call at all times (as stated on the website).
•Treatment for illness and pain management (from reviews), including
•Care for an elderly cat with a mouth abscess, with antibiotics, painkiller and fluids given.
•Attention to an acutely unwell dog (details not specified in the review).

People

•Veterinary surgeon (unnamed, reviewed): described as kind, understanding and patient, taking time to listen and answer questions; one owner noted they repeated questions due to being deaf/hard of hearing and felt they were treated with consistent respect.
•Staff (general): described as helpful and “lovely people” by reviewers, without further specifics.

Reviews

4.8 stars from 61 reviews. - Support in urgent or serious situations, including an “acutely unwell dog.”

•Clear, patient communication, including taking time to answer repeated questions so an owner could understand how to care for their pet.
•Comfort-focused care for a very elderly pet, with one owner specifically mentioning antibiotics, pain relief and fluids for a cat with a mouth abscess, and feeling their pet’s final hours were made easier.

Reviews for S J Hales Veterinary Group

Note: Showing the 5 most recent Google reviews out of 61 we track in total. Recent reviews may not be representative of overall sentiment.

Darren Haggart

a year ago

Love this vets some lovely people and thank you for looking after my girl 👍🏼

steve K

Very helpful staff

Cat

I brought my elderly cat in on the 13th Aug due to an abcess in his mouth, the vet was very kind, understanding and patient when listening / answering my questions, I may have repeated myself on a few occasions as I'm deaf / hard of hearing so wanted to be 100% sure in what I heard, to best look after my boy, but she still gave me and my baby boy the same respect each time. The vet gave him everything he needed, antibiotics, pain killer and fluids, lots of love and fusses and he had freedom to go where he wanted to (within reason), each time he chose to jump down and sleep on the floor, whenever I needed to pick him up again I noticed he was becoming limp, I should've known then his time was drawing closer than I wanted. It wasn't until afterwards, 2 or so hours later, I would find him no longer alive laying behind my legs. I am super grateful the vet was able to help him at the time they did, I'm relieved he was able to pass at a ripe old age of 15 feeling loved and without any pain. Thank you, 4 days later and I'm still crying like a baby but thank you for everything you did to make his final hours as easy as possible.

gary wythe

2 years ago

Jane Folkes

Stunning service for an acutely unwell dog