Companion Care (Oldbury) Ltd

On 30/12/25 my dog went into be spayed payed for so called best vet (Bogdan)and treatment paid extra for blood tests ...Only to be rang to be told my girl was DEAD ..how the hell does a healthy dog die from a routine opp was told came out of anesthetic and DIED in recovery (was assured and paid for someone be with her till me or partner picked her up.NO COMPASION NO EXPLANATION...MY POOR GIRL WAS IN A CAGE FACING BACK WALL BLANKET THROWN OVWR HER (I WONT DISCRIBE HOW FACE WAS THAT IMAGE IS BURNED INTO MY BRAIN AND FAR FROM NICE) AND BLANKET WAS WET FROM HER MESS..... This is not the end and my partner went down on 31st to make formal complaint and get answers has im in no fit state and was told complaints procedure and given a refund...Refund DOESNT MAKE ANYTHING RIGHT AND WILL BE USING EVERY MEANS TO GET JUSTICE FOR OUR GIRL.. 3yrs of our life spent giving our pup best foods excersice and stimulation our girl was 39kg slim and pure muscle no health problems videos pictures diet charts etc to prove this..first time our pup had ever bein apart from us from 8weeks old ..to be killed by pure incompetence for routine procedure all questions asked were answered with mis truths and first person sein assured us with our concerns spay was safe best for our girl and hadn't lost a dog...NOT ONLY HAVE WE LOST OUR GIRL WE HAD TO SEE HER LEFT IN STATE SHE WAS IN WHICH WILL HAUNT US FOREVER !! IF CARE FOR YOUR DOGS DONT USE THESE FOR ANY FORM OF SUGERY WILL UPDATE THIS REVEIW HAS PROGREESES 2/2/26 now there saying strike/heart attack ment to have had heart checked how a dog that had plenty excersise best diet has stroke /heart attack through anesthetic????? NONE OF THIS WAS TOLD TOO USE REPEAT NONE IF THEY HAD SAID TO EITHER MY SELF OR PARTNER SHE COULD HAVE A STROKE/HEART ATTACK THEOUGH ANESTHETIC SHE WOULD NEVER BEIN THERE TO BE SPAYED OR ANYTHING ELSE AND PUR PUP WOULD STILL BE WITH US ....THIS IS PURE BS AND WILL NOT LET THIS DROP WILL PERSINALY TAKE TO COURT EACH ONE OF THESE VETS THAT SAID WAS NO RISK HAS SHES HEALTHY THAT DIDNT MENTION EVEN SLIGHTEST RISK ALL SPOKE TO KNEW HOW CONCERNED WE WAS

In short, i had a very disappointing experience with this practice. I was misinformed about what was included in a healthcare plan and later asked to pay unexpected charges. Although staff admitted this was due to miscommunication and assured me the plan was voided, it was later activated without my consent and direct debits were taken from my account. I was repeatedly contacted about a balance that did not exist, despite having paid in full for the starter packs I took out instead. I was told multiple times a manager would follow up—this never happened and I have still not had any response to my complaint or an apology for the continuous back and forth and distress. There is a serious communication problem within this practise and I feel strongly that they need to update their systems because information sharing is non-existent in this place. The communication I received was severely poor throughout and I had to explain my situation and repeat myself on different occasions, a minimum of five times with no resolve. I was never given any sort of apology or accountability, I was continuously told they would speak with a manager and get back to me which NEVER happened every single time they said it. I was extremely patient throughout this, and I know if it was anybody else, they may not have reacted the same as i did. Maybe that’s why nothing was ever done for me. This whole situation has caused me significant stress and a complete loss of trust in the practice and veterinary system. (Also to mention the poor practise as my kitten had to be microchipped a total of three times due to failed implantation. This was unsettling for me as a new pet owner.) Save your time and money and go elsewhere where.

They are very good vets. No problems with making appointment and they are little chipper than others. Friendly staff. I brough a stray cat which was wondering in my garden for the last 3 weeks and slept in my home. At the clinic they found he was microchipped and contacted the owner who said the cat was missing and later he collected him from the vet. Happy ending for one cat.

Avoid at all costs. Bad information and advice given, appointments are always 30 to 40 minutes late, with no explanation or apology because the receptionists are “not psychic” in their own words. Rubbish customer service, rubbish appointment system, incorrect advice given on overseas pet travel that caused huge distress. Avoid at all costs