Companion Care (Oldbury) Ltd

Had to come here to have 2 of my furbabies pts, we had a vet that we saw at the west brom branch. This vet is very caring and supportive in what needed to be done. I appreciate everything that Vets for Pets have done for me over the year. I would definitely recommend them to people between oldbury and west brom. Was a very sad day. Also when we were done we didnt have to wait to pay which felt like a blessing. Thank you oldbury.

​I am writing this with an utterly broken heart. We brought our dog in, trusting this clinic with his life,he had one simple booster vacinne only for him to pass away just an hour later. ​To make matters worse, this is not the first time this practice has failed our family. For months, we were repeatedly reassured that our other dog was completely fine and that nothing was wrong with him, only for his condition to deteriorate to the point where we had no choice but to put him down. ​The severe lack of accurate diagnosis, transparency, and answers after catastrophic outcomes is unacceptable. We trusted this team with our beloved pets, and that trust was completely shattered. Please think twice before bringing your pets here. Vets name is bogdan

Really tidied up the vets seating area and reduced the amount of animals here now and that's a good thing in some respects but limited to smaller critters

Great place friendly helpful and you can get treats on the way out

Brilliant vets and staff.

On 30/12/25 my dog went into be spayed payed for so called best vet (Bogdan)and treatment paid extra for blood tests ...Only to be rang to be told my girl was DEAD ..how the hell does a healthy dog die from a routine opp was told came out of anesthetic and DIED in recovery (was assured and paid for someone be with her till me or partner picked her up.NO COMPASION NO EXPLANATION...MY POOR GIRL WAS IN A CAGE FACING BACK WALL BLANKET THROWN OVWR HER (I WONT DISCRIBE HOW FACE WAS THAT IMAGE IS BURNED INTO MY BRAIN AND FAR FROM NICE) AND BLANKET WAS WET FROM HER MESS..... This is not the end and my partner went down on 31st to make formal complaint and get answers has im in no fit state and was told complaints procedure and given a refund...Refund DOESNT MAKE ANYTHING RIGHT AND WILL BE USING EVERY MEANS TO GET JUSTICE FOR OUR GIRL.. 3yrs of our life spent giving our pup best foods excersice and stimulation our girl was 39kg slim and pure muscle no health problems videos pictures diet charts etc to prove this..first time our pup had ever bein apart from us from 8weeks old ..to be killed by pure incompetence for routine procedure all questions asked were answered with mis truths and first person sein assured us with our concerns spay was safe best for our girl and hadn't lost a dog...NOT ONLY HAVE WE LOST OUR GIRL WE HAD TO SEE HER LEFT IN STATE SHE WAS IN WHICH WILL HAUNT US FOREVER !! IF CARE FOR YOUR DOGS DONT USE THESE FOR ANY FORM OF SUGERY WILL UPDATE THIS REVEIW HAS PROGREESES 2/2/26 now there saying strike/heart attack ment to have had heart checked how a dog that had plenty excersise best diet has stroke /heart attack through anesthetic????? NONE OF THIS WAS TOLD TOO USE REPEAT NONE IF THEY HAD SAID TO EITHER MY SELF OR PARTNER SHE COULD HAVE A STROKE/HEART ATTACK THEOUGH ANESTHETIC SHE WOULD NEVER BEIN THERE TO BE SPAYED OR ANYTHING ELSE AND PUR PUP WOULD STILL BE WITH US ....THIS IS PURE BS AND WILL NOT LET THIS DROP WILL PERSINALY TAKE TO COURT EACH ONE OF THESE VETS THAT SAID WAS NO RISK HAS SHES HEALTHY THAT DIDNT MENTION EVEN SLIGHTEST RISK ALL SPOKE TO KNEW HOW CONCERNED WE WAS

In short, i had a very disappointing experience with this practice. I was misinformed about what was included in a healthcare plan and later asked to pay unexpected charges. Although staff admitted this was due to miscommunication and assured me the plan was voided, it was later activated without my consent and direct debits were taken from my account. I was repeatedly contacted about a balance that did not exist, despite having paid in full for the starter packs I took out instead. I was told multiple times a manager would follow up—this never happened and I have still not had any response to my complaint or an apology for the continuous back and forth and distress. There is a serious communication problem within this practise and I feel strongly that they need to update their systems because information sharing is non-existent in this place. The communication I received was severely poor throughout and I had to explain my situation and repeat myself on different occasions, a minimum of five times with no resolve. I was never given any sort of apology or accountability, I was continuously told they would speak with a manager and get back to me which NEVER happened every single time they said it. I was extremely patient throughout this, and I know if it was anybody else, they may not have reacted the same as i did. Maybe that’s why nothing was ever done for me. This whole situation has caused me significant stress and a complete loss of trust in the practice and veterinary system. (Also to mention the poor practise as my kitten had to be microchipped a total of three times due to failed implantation. This was unsettling for me as a new pet owner.) Save your time and money and go elsewhere where.