Rugby Central Vets4Pets Ltd

Always friendly, helpful and calm

I’ve recently moved from the veterinary practice as I’ve simply had enough of how I and my dogs have been treated! The staff are so incredibly rude. The practice manager is a horrible lady to deal with, not even trained in animal medicine and believes she knows best! My best friend was a vet nurse here and the other staff didn’t know this, yet when I’d leave they’d slag me and other customers off in a horrible way with name calling and general nastiness. Best thing I ever did was move my precious dogs from this vile vets.

Very disappointing experience with our hamster Mimi. Mimi was taken to the practice suffering from diarrhoea, dehydration and clear signs of deterioration. Despite this, a costly dental procedure under anaesthetic appeared to take priority over stabilising her condition first. In total, we spent around £250 on consultations, treatment and procedures, yet the main clinical focus remained on tooth burring rather than properly addressing the ongoing diarrhoea and rapid decline in her health. The responses we received afterwards were highly defensive and based largely on assumptions rather than confirmed diagnosis. Even after Mimi sadly passed away only days later, the practice refused to acknowledge that the treatment approach may have been incomplete or that different priorities could have been considered. We understand that small animals can be difficult to diagnose and we never expected guarantees. However, we did expect better clinical judgement, clearer communication, and some degree of accountability throughout the complaints process. Unfortunately, based on our experience, we would not trust this practice again with a vulnerable small animal.

Emilia at the reception was very kind and professional, and Dr. Marcin, the vet, had a wonderful approach and took great care of our Chica.

Went to microchip my cat. They charge a consultation fee of almost £60, which was unexpected - I went in expecting to pay £30. I had checked the price a few times and each time they only said £30. Plus - they did not actually register the microchip! They took all the details and said to expect an email to confirm registration, which never came. When I called the tracer company, they said the vet did not register the chip. Classic great service we've come to accept as the norm.

Scandalous Rip Off Company. £84 for eye drops, totally and utterly disgusting

Amazing practice. So kind and caring. I would highly recommend to anyone. The service we have received has been exceptional and consistent. They show a genuine interest for all our precious pets. At difficult times their compassion has been overwhelming. We can’t thank you enough!

Had to visit after an op on my dog as I was worried about her. Got in quickly as an emergency. The vet was brilliant and gave me lots of advice.

Fabulous vets, caring and helpful