S J Hales Veterinary Group

S J Hales Veterinary Group describes a team of veterinary surgeons, nurses, and trained support staff, with modern equipment and facilities. Out-of-hours, the clinic’s recorded phone message directs owners to a duty veterinary surgeon, and the website states a nurse is on call to assist if required. Recent reviews most often point to practical, options-led decision-making (for example, discussing choices and what owners are comfortable with) and help in urgent situations, including emergency “life saving procedures” mentioned by a long-term cat owner. Several reviewers also describe support over the phone, including advising whether an appointment is needed.

Services

• •Out-of-hours urgent care pathway: instructions provided via a recorded message to reach the duty veterinary surgeon; nurse on call to assist if required (as stated on the website).
• •Cat and dog care mentioned in reviews.
• •Neutering (reviewed by a cat owner).
• •Vaccinations, including handling a very timid cat who hid in the back of a cupboard (review detail).
• •Medication/prescribing support, with one reviewer noting it “is never a case of giving medication for the sake of it.”
• •Listed as a Veterinary Nurse Training facility (structured clinic data).

People

• •Sarah (named in multiple reviews): described as kind and reassuring, and singled out for being strong in emergencies. One long-term client credits Sarah and the team with looking after “many cats…over the years,” including during emergency procedures.
• •The wider team (as described on the website): veterinary surgeons, nurses, and trained support staff; in reviews, owners mention phone advice and discussing options rather than pushing one route.

Reviews

Google rating: 4.8 stars from 131 reviews. “”

• •Emergency support: reviewers describe the clinic as “excellent in an emergency,” including a long-term client mentioning “emergency life saving procedures.”
• •Practical, options-based care: owners mention being given options and working within what they’re comfortable with, plus not feeling medication is given “for the sake of it.”
• •Handling difficult-to-manage pets: one review highlights vaccinating a very timid cat who had hidden in a cupboard.
• •Phone guidance: reviewers mention being helped on the phone and being advised whether an appointment is needed.