Medivet Leamington Spa Upper Grove St

Medivet Leamington Spa Upper Grove St is part of the Medivet group. The clinic offers routine veterinary care alongside more advanced diagnostics, with in-house laboratory testing, digital X-ray, ultrasound, endoscopy, and bronchoscopy listed. For urgent problems outside normal hours, cases are directed to a Medivet 24 Hour practice, and a phone assessment is offered at no charge. Recent feedback is mostly positive about friendliness, appointment access, and emergency help, with some criticism around communication after a cat spay and around pet plan cover.

Services

•Routine and preventive care: Consultations for cats, dogs, rabbits, birds, reptiles, and small mammals, along with vaccinations, parasite care, neutering, microchipping, and nurse clinics. Recent reviews include routine registration for kittens and a cat spay.
•Diagnostics and procedures: The clinic lists an in-house laboratory, X-rays including digital X-ray, ultrasound, endoscopy, and bronchoscopy, supporting both everyday care and more involved investigations.
•Extra support services: Home visits, Animal Health Certificates for pet travel, and status as a veterinary nurse training facility are all listed.
•Emergency and inpatient care: Out-of-hours care is handled through a Medivet 24 Hour practice with a free phone assessment. Recent reviews mention a Sunday emergency appointment for a dog, and owners also describe pets being well looked after when they have needed to stay in due to illness.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. The clearest published figure is an out-of-hours consultation fee of £130 at the out-of-hours practice. One reviewer also reports dog nail clipping at £20.70 per dog, saying this was no longer included in their pet plan; recent feedback on pricing is otherwise limited, though one review was critical of the plan's value.

People

Named team members mentioned in recent reviews include Sian and Stacey, a receptionist who was singled out positively for being kind and supportive. Other recent reviews more generally praise the vets, reception staff, and wider team for being friendly, professional, respectful, and for taking time to answer questions without making owners feel rushed.

Reviews

Google rating: 4.7 stars from 103 reviews. Recent feedback is largely positive overall, with a small number of more detailed complaints.

•Several reviewers describe the team as friendly, respectful, and professional, with particular praise for welcoming reception staff and vets who take time to answer questions.
•Access and responsiveness come through well in recent comments, including reports of same-day appointments and a positive Sunday emergency visit where a dog was treated promptly.
•Longer-term clients also speak well of the care given to dogs with different temperaments, and of pets being looked after well when they need to stay in.
•The main negatives in recent reviews are a complaint about communication and aftercare following a cat spay, and a separate complaint about a pet plan dispute involving nail clipping charges and parasite products.

Reviews for Medivet Leamington Spa Upper Grove St

Note: Showing the 7 most recent Google reviews out of 103 we track in total. Recent reviews may not be representative of overall sentiment.

Stefania Toscano

1 month ago

I took my cat to the vet for her spay surgery, and the entire experience was extremely disappointing. I was given no pre‑procedure advice at all; the only reason I knew she needed to fast was because I’ve owned cats before. When I collected her after the operation, she was visibly distressed. The vets came out with her and told me they “couldn’t manage” to put the protective suit on because she was too stressed, and suggested I do it at home since “cats are usually better with their owners.” This felt like a poor excuse — she was so stressed she wouldn’t have let anyone near her. I eventually agreed to have her sedated again so they could put the suit on. Even then, I was given no discharge sheet or aftercare instructions. When I got home, I realised the suit didn’t allow her enough space to urinate or use the litter tray properly. She ended up urinating inside the suit, which I had to remove immediately to avoid infection. I called the Medivet 24‑hour hospital for help, and they refused to see her. They told me to “just come and buy a cone” and put it on myself. When I asked if they could fit it for her, they said no — that I would have to wait until Monday and speak to my own vet because they “didn’t know the cat.” That night my cat was howling, and I became worried she was in heat despite having just been spayed. After looking online, I learned that it’s generally not recommended to spay cats while they’re in heat. The vet had never mentioned this or offered any reassurance at any point. On Monday, I finally spoke to the vet in charge, Sian. She listened to my concerns, and I asked for compensation for the stress caused and for the unusable suit — whether it was the wrong size or simply not suitable for toileting, I was never advised how to manage it. She offered a refund if I returned the suit, which I agreed to, although it felt like an odd request given everything that had happened. Today I returned for the post‑op check‑up. Sian examined my cat, but her manner was patronising. When I asked where I could leave feedback about my experience, she responded passive‑aggressively with, “I know we talked about it yesterday.” When I pointed out her tone, she replied, “Please don’t shout at me,” even though I wasn’t shouting — my voice was understandably strained from the stress of the situation. I will now be moving my cat to another practice. The only reason I’m giving two stars is because of the receptionist, Stacey, who was genuinely kind and even made me a drink when she saw how distressed I was.

Agnete Linikaite

2 months ago

A fantastic team with brilliant vets. The vet who treated my dog Patch was always available to answer any questions and never made us feel rushed. The reception staff are very friendly and most of the time we’re able to get same-day appointments. I couldn’t recommend them more

Chloe Louise

10 months ago

Absolutely great vets been with these for years and years within my family. Recently just got two kittens myself and registered here staff are amazing and beyond respectful and polite. Highly recommended here.

Nuno Nogueira

1 year ago

Jenny Hughes

I can’t recommend Medivet Upper Grove Street highly enough. Our two dogs (who have totally different personalities) have always been so well looked after by all of the team. A perfect balance of professionalism and care. If we have ever had to leave them because they are ill, I know they are in the best hands and will be cared for like we would.

Jessica Blockley (Jessicaaaaa)

Took my pup here for a Sunday emergency appointment - All vets were fantastic, so friendly and put him right straight away. Would 100% recommend.

Janet Goggins

Had always been a good vet until joined Medivet. We were on their plan for 4 years. This year they suddenly said nail clipping wasn’t covered and it was £20.70 per dog. With 5 dogs couldn’t afford to keep it in when can get cheaper. They refused any refund fair enough but now they won’t let me have my products ( flea/tick/wormer ) either so basically took my money for a whole year. Do not join their pet plan